This Privacy Policy explains how Robotrash, Inc., doing business as Robotrash ("Robotrash," "we," "us," or "our") collects, uses, discloses, and protects personal information collected through our websites, mobile applications, accounts, robotic waste-collection services, rovers, zone stations, pilot programs, customer-support interactions, and other products or services that link to this Privacy Policy.
We seek to collect information reasonably necessary to provide, secure, operate, and improve the Services.
Precise device location is used only when reasonably necessary for identifying pickup locations or addressing safety issues.
Environmental sensor information collected by a Robotrash rover is not used to serve targeted advertisements.
Robotrash does not use facial-recognition technology to identify or authenticate individuals appearing in rover imagery.
Robotrash does not sell personal information for money and does not share it for cross-context behavioral advertising.
The information we collect depends on how you interact with Robotrash. We may not collect every category described below from every user.
Name, email address, telephone number, username, account identifier, login credentials, communication preferences, resident or customer identifier, property or community affiliation, and unit or building information.
Building information, unit information, designated pickup locations, gate or access instructions, property maps, approved operating areas, and residency or eligibility information. We discourage users and Community Operators from providing permanent security credentials when a less sensitive access method is available.
Pickup requests, scheduled pickup times, completed or missed pickups, pickup location, requested waste stream, estimated or measured waste weight, number of bags or containers, rover assignment, service timestamps, route information, service exceptions, and service history. We may use this to provide personal or community-level service statistics.
An address you provide, a designated pickup point, approximate location derived from an IP address, precise mobile-device location when you grant permission, rover location, and location information associated with a service event. We do not require continuous background location access unless a specific feature requires it. You can control location permissions through your operating-system settings.
Billing name, billing address, transaction amount, transaction date, subscription status, payment-method type, payment token, last four digits of a card, and payment-processor transaction identifiers. Payment-card information may be collected directly by a third-party payment processor. Robotrash generally does not receive or store full payment-card numbers or card security codes.
IP address, device type, operating system, browser type, application version, device identifiers, crash logs, diagnostic information, authentication events, application activity, approximate location derived from IP address, and dates and times of access.
Our websites may use cookies, local storage, SDKs, pixels, or similar technologies to maintain sessions, remember preferences, secure accounts, diagnose errors, and measure use of our Services. We do not use these technologies to sell your personal information or share it for cross-context behavioral advertising.
Messages, emails, support requests, survey responses, feedback, photographs or files you submit, and records of our response.
Robotrash rovers may use cameras, LiDAR, positioning systems, proximity sensors, depth sensors, and other technologies required for navigation and safe operation. These systems may generate environmental images or video, maps, depth information, obstacle information, rover location and trajectory, object-detection results, telemetry, equipment status, and fault information.
Because Robotrash robots operate in real-world environments, cameras may incidentally capture residents, visitors, workers, pedestrians, vehicles, and portions of the surrounding environment. Robotrash does not use facial-recognition technology to identify or authenticate individuals appearing in rover imagery, and does not use rover imagery for targeted advertising.
Audio. Robotrash rovers do not record or store ambient audio during ordinary operations. If audio capability is enabled for a specific operational purpose in the future, we will update this Policy to describe that use.
We may review relevant imagery when reasonably necessary for remote assistance, obstacle resolution, accident investigation, safety, theft or vandalism investigation, troubleshooting, equipment testing, insurance claims, or legal compliance.
Fill-level information, equipment status, temperature or safety information, access events, timestamps, waste-stream information, service alerts, and maintenance records.
A Community Operator may provide resident name, contact information, unit or building, eligibility status, authorized service areas, and property access information to administer Robotrash at a property.
We may receive information from payment processors, identity or account providers, communications providers, Community Operators, waste-hauling partners, mapping providers, fraud-prevention providers, analytics providers, and customer-support providers.
If you contact Robotrash on behalf of an organization, we may collect your name, work contact information, employer, job title, business communications, meeting information, and information about a potential deployment or business relationship.
Some information Robotrash may process can qualify as "sensitive personal information" under certain laws. Depending on your use of the Services, this may include precise geolocation, account credentials, and certain financial-account or payment-related information. Robotrash uses sensitive personal information only for purposes reasonably necessary to provide, secure, maintain, and support the Services or for other legally permitted purposes. We do not use sensitive personal information to infer characteristics about you for advertising purposes.
We may use personal information to:
We may use vendors for cloud hosting, databases, cybersecurity, identity management, payment processing, customer support, email, SMS messaging, analytics, mapping, fleet monitoring, and similar operational services. These providers receive information only as appropriate for their services and are subject to contractual or legal obligations where required.
Where necessary to operate a deployment, we may provide relevant information to participating apartment operators, HOAs, campuses, property managers, employers, or other Community Operators — for example, aggregate service volume, operational performance, unresolved service issues, or eligibility. We do not provide Community Operators unrestricted access to residents' precise device-location history.
We may disclose operational information to waste haulers, recycling and compost operators, maintenance providers, fleet operators, and other parties participating in waste collection.
We may disclose information where reasonably necessary to attorneys, accountants, auditors, insurers, consultants, or other professional advisors.
We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to valid legal process, protect life or safety, investigate an accident, investigate fraud or cybercrime, protect Robotrash property, or enforce agreements.
Information may be disclosed or transferred in connection with a financing, merger, acquisition, reorganization, bankruptcy, sale of assets, due diligence, or other corporate transaction. Appropriate confidentiality safeguards will be used where applicable.
We may disclose information when you instruct or authorize us to do so.
Robotrash does not sell personal information for monetary consideration. Robotrash also does not share personal information for cross-context behavioral advertising as that term is defined under California privacy law. If our practices change in the future, we will update this Privacy Policy and provide any opt-out mechanisms required by law before applying the changed practice to your personal information.
Robotrash uses automated systems to perform operational functions such as robot navigation, obstacle detection, routing, mapping, battery management, and safety responses. These systems may automatically determine that a rover should stop, slow down, reroute, return for charging, request remote assistance, or suspend a pickup. Robotrash does not use automated robotics decisions to determine a person's eligibility for employment, credit, housing, healthcare, education, insurance, or other similarly significant opportunities.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, safety, security, accounting, and dispute-resolution requirements.
Retained while your account is active and generally for up to three years after account closure or your last interaction, unless a longer period is necessary for legal or contractual reasons.
Generally retained for up to three years to provide service history, resolve disputes, analyze service reliability, and maintain operational records.
Records required for financial, accounting, tax, chargeback, or legal purposes may generally be retained for up to seven years.
Precise mobile-device GPS data associated with ordinary pickup functionality is generally retained in identifiable form for no more than 30 days after the relevant service event, unless needed for an active safety, fraud, support, or legal matter.
Identifiable raw images or video associated with ordinary robot operation are generally retained for no more than 30 days unless retained for a specific operational, safety, security, incident, insurance, legal, or debugging purpose.
Footage relevant to an accident, safety event, theft, vandalism, insurance claim, equipment failure, dispute, or legal matter may generally be retained for up to three years after the matter is resolved, or longer where reasonably necessary or legally required.
Information that has been reasonably deidentified or aggregated so that it is no longer reasonably linked to an individual may be retained longer for safety, engineering, research, fleet performance, and product-improvement purposes.
Generally retained for up to 12 months, unless a longer period is required for security investigation or legal compliance.
Generally retained for up to three years after resolution.
Robotrash uses reasonable administrative, technical, and physical safeguards designed to protect personal information, which may include encryption in transit, access controls, authentication, logging and monitoring, network security measures, data minimization, software-security practices, and incident-response procedures. No system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us immediately if you suspect unauthorized access.
Because there is no universally accepted technical standard governing "Do Not Track" signals, Robotrash does not currently respond to legacy DNT signals. Where legally required, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, with respect to activities subject to such signals. Because Robotrash does not currently sell personal information or share personal information for cross-context behavioral advertising, such a signal should not materially change those practices.
Third-Party Tracking. Robotrash does not permit third parties to collect personal information through the Services for their own cross-site behavioral advertising purposes. Our service providers may collect information through technologies such as cookies or SDKs on our behalf for analytics, security, diagnostics, and service functionality, subject to their own privacy policies.
Depending on your state of residence and applicable law, you may have rights regarding your personal information, which can include the right to:
These rights are subject to legal exceptions and may not apply in every circumstance. Robotrash will not unlawfully discriminate against you because you exercise an applicable privacy right.
This section applies where the California Consumer Privacy Act, as amended ("CCPA"), applies to Robotrash or where we otherwise elect to provide comparable rights. California residents may have the right to know and access personal information, delete personal information (subject to legal exceptions), correct inaccurate personal information, and limit certain uses of sensitive personal information.
Robotrash does not currently sell personal information or share it for cross-context behavioral advertising. We will not unlawfully discriminate against you for exercising your California privacy rights.
The categories of personal information Robotrash may collect include:
| Category | Examples | Primary Purposes | Sold / Shared? | Retention |
|---|---|---|---|---|
| Identifiers | Name, email, phone, account ID, IP address | Accounts, service delivery, communications, security | No | Account life + 3 years |
| Customer records | Address, unit, contact and billing information | Eligibility, pickups, billing | No | 7 years (billing); 3 years (other) |
| Commercial information | Pickup history, subscriptions, transactions | Providing service, analytics, customer support | No | 3 years |
| Internet or electronic activity | App activity, logs, device information | Security, diagnostics, improvement | No | Generally ≤ 1 year |
| Geolocation | Pickup location, device location, rover location | Dispatch, routing, safety | No | Precise GPS ≤ 30 days after service event |
| Sensory information | Rover images/video and environmental sensor data | Navigation, remote assistance, safety, incident investigation | No | Generally ≤ 30 days; longer for incidents/legal |
| Inferences | Service preferences derived from activity | Service personalization and planning | No | Account life |
| Sensitive personal information | Precise geolocation and account authentication information | Providing and securing Services | No | See Geolocation above |
Robotrash does not sell these categories of personal information or share them for cross-context behavioral advertising.
To exercise an applicable privacy right, you may contact us through:
Online: robotrash.ai/privacy-request
Email: bf@robotrash.ai
We may request information reasonably necessary to verify your identity and protect your account, such as your email address, telephone number, account information, or recent service activity. We will not request unnecessary sensitive information solely to verify an ordinary privacy request. Where required by law, you may designate an authorized agent to submit a request on your behalf.
If applicable state law provides a right to appeal our decision regarding a privacy request, you may submit an appeal through robotrash.ai/privacy-request or bf@robotrash.ai with the subject or designation "Privacy Appeal." We will respond within the period required by applicable law.
Robotrash consumer accounts are intended for adults who are at least 18 years old. Our Services are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without any consent required by law. If we learn that personal information has been collected from a child under 13 in circumstances where parental consent was legally required but not obtained, we will take reasonable steps to delete the information. A parent or guardian who believes a child has provided personal information to Robotrash may contact us at bf@robotrash.ai.
Because Robotrash equipment operates in physical environments, environmental sensors may incidentally capture information concerning people who do not have Robotrash accounts. Robotrash uses this environmental information primarily for navigation, obstacle avoidance, operational safety, remote assistance, troubleshooting, and incident investigation. Robotrash does not use incidental bystander imagery for targeted advertising or facial recognition. A person who believes Robotrash has retained identifiable information concerning them may contact us at bf@robotrash.ai.
Robotrash may provide Community Operators with aggregate statistics such as total pickups, pickup frequency, average response time, waste volume, zone-station fill levels, rover utilization, and operational availability. Where practical, community analytics are provided in aggregated form. We do not provide landlords, employers, HOAs, or other Community Operators with unrestricted access to an individual's precise mobile-device location history.
We may create information that has been aggregated or deidentified so that it is not reasonably linked to an identifiable individual. We may use such information for product development, robotics research, navigation improvement, system safety, fleet analytics, operational planning, and other lawful purposes. Where required by applicable law, we will maintain deidentified information in deidentified form.
Robotrash is currently designed primarily for operation in the United States. If you access the Services from another jurisdiction, your information may be processed in the United States or other countries where Robotrash or its service providers operate. If Robotrash materially expands into jurisdictions requiring additional international privacy disclosures or transfer mechanisms, this Privacy Policy will be updated accordingly.
Our Services may contain links to third-party sites or integrate third-party services. Those organizations process information according to their own privacy policies. Robotrash is not responsible for the privacy practices of independent third parties.
If Robotrash undergoes a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of its business, personal information may be transferred as part of that transaction. Any successor's use of personal information will remain subject to applicable law and the privacy commitments applicable at the time of transfer unless you are provided legally required notice of a change.
We may update this Privacy Policy as our Services or legal obligations change. If we make material changes, we will provide notice through our website, the mobile application, email, or an in-product notice. Where legally required, we will obtain consent before using previously collected personal information for a materially different purpose. The "Last Updated" date at the top identifies the latest revision.
If you choose to receive SMS communications from Robotrash, we collect and use your phone number and messaging preferences to send you text messages related to your account, pickup requests, rover status, service updates, and safety alerts. Message frequency varies based on your use of the Services.
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out — You may stop receiving text messages at any time by replying STOP to a Robotrash text message or by adjusting your notification settings in the Robotrash app. We will honor other reasonable opt-out requests as required by applicable law. You may receive one final message confirming your opt-out.
Help — For assistance with text message communications, contact us at bf@robotrash.ai.
No Third-Party Sharing — Mobile opt-in data and consent will not be shared with any third party for their marketing or promotional purposes.
Carriers are not liable for delayed or undelivered messages.
For questions or concerns about this Privacy Policy or Robotrash's privacy practices:
Robotrash
Robotrash, Inc.
bf@robotrash.ai
Privacy: bf@robotrash.ai
Privacy Request Form: robotrash.ai/privacy-request
Security issues: bf@robotrash.ai
General support: bf@robotrash.ai